Last Updated: October 1, 2026
Indus AU Pty Limited (ABN 78 682 656 873) is an authorised representative (Authorised Representative No. 1321338) of Sanlam Private Wealth Pty Ltd (ACN 136 960 775, Australian Financial Services License No. 337927). Indus AU Pty Limited, together with its related entities (collectively, the Indus group), provides access to international investment opportunities and supporting products and services. For more information about Indus, visit our website at www.investindus.com/au
In this Privacy Collection Notice, ‘we’, ‘us’ or ‘our’ refers to Indus.
This notice outlines how we collect, hold, use, and share the personal information you provide through the Indus mobile and web app and the Indus Adviser Portal (our apps). It applies to our customers and to financial advisers who register for the Adviser Portal.
It covers:
The types of personal information we collect.
Why we collect and use that information.
Who we may share your information with.
How to find our Privacy Policy or contact us about our privacy practices.
Please also review the terms for our products and services, including our Terms and Conditions and any product feature terms, which may provide additional detail about how we handle personal information for those offerings.
We may update this collection notice from time to time without notifying you unless the change is material or required by law. The most current version is always available on our website.
Personal information means information or opinions about an individual who is identified or reasonably identifiable. This can include a person’s name, age, gender, postcode, and contact details. It may also include financial details, such as transaction history, and other data. For example, an investor’s annual statement that includes their name would be reasonably identifiable information.
We collect your personal information when you access our apps, and on an ongoing basis as you use our products and services, including:
Information that identifies you, such as your name and contact details.
Information about your personal circumstances, such as marital status, age, and gender.
Details from identity documents or government-issued cards, such as a driver’s licence, passport, Medicare card, or pension card.
Financial information, including transactions and payments made through our apps, and details of your assets and liabilities.
Information you provide when opening an account with us.
Information about your use of our online services, app, and websites, including login details, activity logs, IP address, and data collected by cookies.
Records of the consents you give us for sharing your data.
Your responses to surveys, searches, or chats in our app, including any free-text inputs.
Information about the devices you use to access our apps and how you use them, including pages viewed, click rates, scrolling, and time on page. We may use this to build a behavioural profile specific to you and to help identify unusual activity.
Referral information, such as whether you referred someone to Indus or were referred by another customer, the link between those accounts, your referral status, launch rewards credited, referral fees earned and withdrawn, and the Australian bank account you nominate for referral fee withdrawals.
If you are a financial adviser: your name, work email, mobile number, firm, licensee (AFSL holder), AFSL number, authorised representative number, login data, and logs of your Adviser Portal activity (such as logins, client pages viewed, downloads, link requests, and client removals).
Some of the information we collect may be sensitive information. Where required, we will ask for your permission before collecting it.
We may collect information directly from you or from third parties, including:
Someone acting on your behalf.
Service providers that capture data when you use our app on our behalf.
ASIC’s Financial Advisers Register and other public registers (to verify financial advisers).
Indus customers who invite or approve you as their financial adviser (if you are an adviser).
Another Indus customer who referred you to Indus through their referral link.
If you provide information about another person, you must have their authority to do so and you should let them know about this notice.
Where an SMSF Account is established, we may also collect personal information relating to trustees, directors, members, authorised representatives and other controlling persons associated with the SMSF.
We collect, use, and share your information to provide our products and services.
This includes:
Confirming your identity and managing our relationship with you, including communicating about our products, services, and your account.
Identifying, managing, and minimising security risks, and detecting and preventing fraud, scams, and unauthorised activity.
Complying with our legal obligations.
Enabling access to your account and the app, updating your account, and supporting your use of our products and services, including processing trades, top-ups, withdrawals, and payments (to you, us, or third parties).
Notifying you of account activity and eligible investment opportunities.
Responding to complaints.
Designing, pricing, managing, and improving our products, services, and digital features.
Maintaining our security holder records.
Using your information for any reason or purpose set out in our Privacy Policy.
Any other purpose you have consented to, or that is necessary to provide our products and services.
Verifying authority to act on behalf of an SMSF.
Verifying trustee and corporate trustee structures.
Sharing your account information with a financial adviser you have approved, and notifying the adviser when you approve, change, or remove their access.
Running our referral program, including linking referrer and referred customer accounts, calculating referral rewards, showing referrers their status and earnings in the Partner section, paying referral fees to their nominated bank account, and meeting tax reporting obligations.
If you are a financial adviser: verifying your identity and authorisation against ASIC’s Financial Advisers Register, providing and securing your Adviser Portal account, giving you access to information about clients who have approved you, and keeping audit records of your activity.
If you do not provide, or do not allow us to collect, personal information, or if the information is inaccurate, incomplete, false, or misleading, we may be unable to give you access to our app, products, or services. If you are a financial adviser and we cannot verify your details, we will be unable to give you access to the Adviser Portal.
You must ensure the information you provide is accurate, current, and complete, and you must tell us as soon as possible if your personal details change.
Information about you may be shared within Indus and with related companies ultimately owned by Indus Limited (NZBN 9429051833640) (the Indus Group), and with third parties that help us deliver our products and services or where required by law, including:
Service providers that support our products and services (including security, risk, and analytics).
Brokers and other representatives acting on our behalf.
A financial adviser you approve in the app, and their licensee. We share only your name, holdings, cost base and gains, wallet balances, transactions, SIPs, performance, statements, and end-of-financial-year tax packs for the accounts you select. We do not share your bank details, identity documents, Tax File Number, or contact details. You can change or remove access at any time in the app, and removal stops sharing immediately.
The customer who referred you to Indus. We share only the status of your referral and the referral rewards they earn, not your name, balances, holdings, or individual deposit amounts. Because fees are a percentage of your deposits, a referrer may be able to estimate your total deposits.
If you are a financial adviser: the customers who invite or approve you (your name, firm, and licensee details), your licensee, and Sanlam Private Wealth Pty Ltd.”
Third-party businesses that market our products and services or generate insights (including sharing de-identified information).
Regulators, law enforcement agencies, and government bodies.
Third parties involved in a sale or transfer of assets.
Other recipients described in our Privacy Policy.
Some recipients are located overseas. This includes Indus Group members in New Zealand and third parties that operate or store data outside Australia, including in New Zealand and India. We may transfer information overseas to complete international transactions, provide our products and services, or comply with laws and assist government agencies and law enforcement. Where we send information overseas, we put appropriate privacy and data-handling arrangements in place to protect it.
We may also share your information if we sell or merge some or all of our business or assets. Information that does not identify you may be used and shared for any purpose.
Contact us if you have questions about this Collection Notice or our Privacy Policy, want to access or amend your information, wish to make a complaint, or believe we haven't met our obligations under the Privacy Act. We value your feedback and will review every complaint and try to resolve it.
1. Contact Indus
You can reach us through the Contact Us button in the Indus app, or:
Email: support@indus.au
Phone: 1800 680 099
2. Contact our Compliance Manager
As we operate in the financial services industry, you can also contact the Compliance Manager at Sanlam Private Wealth Pty Ltd:
Phone: (03) 8640 5508
3. Escalate to AFCA
If we can't resolve your complaint to your satisfaction, you may contact the Australian Financial Complaints Authority — our external dispute resolution scheme. Quote Sanlam's Member Number 14570. AFCA provides fair, free and independent resolution of financial complaints.
Website: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678 (toll-free)
Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001
4. Contact the OAIC
For more information about your privacy rights, our obligations, and how to make a privacy complaint, visit the Office of the Australian Information Commissioner:
Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Mail: GPO Box 5218, Sydney NSW 2001